Delivery & Returns Policy
1. Introduction
This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Geographical limitations
We deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
We may from time to time agree to deliver products to other countries and territories. Please contact us directly if you wish for us to ship an item to a country outside of the UK.
3. Delivery methods and periods
Average dispatch time is usually within 2-3 working days of processing the order.
If your delivery address is on the United Kingdom mainland, Goods will be sent out by Special Delivery with Royal Mail and the typical period for delivery of products by this method is next working day. If your delivery address is outside of UK mainland, Goods will be sent with an alternative Courier service.
Estimated delivery times:
UK Mainland; next working day
Europe; 3 – 5 working days
Rest of World; 5 – 7
If you place your order before 3pm on a working day, these time periods run from the close of business on that day; if you place your order after 3pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
The delivery periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
Delivery charges
Delivery charges will be applied to your order during the checkout process. Delivery tracking is available in respect of all orders for our products. To track your delivery, enter your order number (which is provided in your order confirmation email) into the delivery service provider's website.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided. If no one is present at specified address, the Courier will leave details on the premises with instructions on how you may obtain your package at a later date. Packages must be opened in presence of Courier upon receipt to verify Goods are undamaged.
Delivery problems
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.
If our delivery service provider is unable to deliver your products and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Returns Policy
1. Introduction
We understand that from time to time you may wish to return a product to us. We have created this policy to enable you to return products to us in appropriate circumstances. This policy shall apply to all of our customers, irrespective of their geographical location.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Returns
If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original packaging in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
In order to take advantage of your rights under this policy, you must contact us and then send the product to us with a covering note stating name and contact details.
Products returned under this policy must be sent by Royal Mail Special Delivery Guaranteed to Humphrey Butler Ltd, 40/41 Pall Mall, SW1Y 5JG.
You will be responsible for paying postage costs associated with returns under this policy.
4. Exclusions
We cannot accept the return of earrings for reasons of hygiene.
5. Refunds
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product.
We will not refund to you any costs you incur in returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6. Improper returns
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.